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Dear Sir or Madam，

Last Thursday, I traveled on the 8：00 am train from Glasgow to London King's Gross and I was quite  1  with the service of your company．

    The train didn't come on time and it was forty minutes  2  when it left Glasgow．A man at the station said sorry to us，but he didn't give us any 3  for the delay（延誤）．We then also had delays on the way and had to wait  4  thirty minutes．As a result，I  5  my plane from London to Frankfurt and had to wait for several hours．

  What's more，the service on the train was also very  6  ．The trip took more than five hours． 7 ，we could buy nothing but some soft drinks on the train．Worst of all， 8  was wrong with the air conditioning（空調）and it got hotter and hotter in the train． 9  we reached King's Cross, the temperature was over 40℃ all the time．Because of your poor service, I feel you should  10  me compensation（賠償金）．

    I am looking forward to hearing from you．

  Yours，

David Roberson

1．A．satisfied                 B．angry                   C．glad                       D．sad

2．A．early                     B．slow                    C．late                        D．fast

3．A．excuse                      B．word                   C．reason                   D．money

4．A．another                  B．other                   C．again                     D．over

5．A．caught                B．drove                   C．took                             D．missed

6，A．good                     B．poor                    C．comfortable            D．exciting

7．A．Luckily                  B．Unlucky               C．Unluckily               D．Lucky

8．A．something              B．nothing                C．everything              D．anything

9．A．After                     B．Before                 C．As soon as             D．When

10．A．spend                  B．return                  C．give                     D．pay