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Dear Sir or Madam，

Last Thursday, I traveled on the 8：00 am train from Glasgow to London King's Gross and I was quite  1  with the service of your company．

    The train didn't come on time and it was forty minutes  2  when it left Glasgow．A man at the station said sorry to us，but he didn't give us any 3  for the delay（延誤）．We then also had delays on the way and had to wait  4  thirty minutes．As a result，I  5  my plane from London to Frankfurt and had to wait for several hours．

  What's more，the service on the train was also very  6  ．The trip took more than five hours． 7 ，we could buy nothing but some soft drinks on the train．Worst of all， 8  was wrong with the air conditioning（空調）and it got hotter and hotter in the train． 9  we reached King's Cross, the temperature was over 40℃ all the time．Because of your poor service, I feel you should  10  me compensation（賠償金）．

    I am looking forward to hearing from you．

  Yours，

David Roberson

1．A．satisfied                 B．angry                   C．glad                       D．sad

2．A．early                     B．slow                    C．late                        D．fast

3．A．excuse                      B．word                   C．reason                   D．money

4．A．another                  B．other                   C．again                     D．over

5．A．caught                B．drove                   C．took                             D．missed

6，A．good                     B．poor                    C．comfortable            D．exciting

7．A．Luckily                  B．Unlucky               C．Unluckily               D．Lucky

8．A．something              B．nothing                C．everything              D．anything

9．A．After                     B．Before                 C．As soon as             D．When

10．A．spend                  B．return                  C．give                     D．pay

根據短文內容，選擇正確最佳答案。
American Classroom Rules
1. If the teacher asks a question, you should give an answer. If you do not understand the question, you should put up your hand and ask the teacher to repeat the question. If you don’t know the answer, it’s all right to tell the teacher that you don’t know. Then he or she knows what you need to learn.
2. There is no excuse for not doing your homework. If you can not go to school, you should call your teacher or your classmate and ask for the homework. It is your responsibility（責任）to find out what homework you have missed. It is not the teacher’s job to remind you of missed homework.
3. You must not be absent(缺席) on a test day. If you are badly ill, call and let the teacher know you will not be there for the test. If your teacher allows you to take a makeup, you should take the test within one or two days after you return to class. Bad illness is the only reason for missing a test.
4. Be on time! It’s not polite to be late. Also, it bothers other students. If you must come in late, be sure to do it quietly. Have your books out of your bag before you come into the classroom. Then go to your seat and sit quietly. In the US, it is not necessary to knock at the door before you come into the classroom.  
【小題1】If you can not go to school, __________.