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A：Good morning．Can I help you?

(    )B：Yes，please．  1   

     A：OK．What do you think of it?

(    )B：It is interesting and helpful．  2   

     A：Yes，but what’s the name of the tape you want?

     B：In the Heat of the Sun．

(    )A：  3   Let me check the computer for you．

(    )B：  4            

     A：Ah，you are lucky．Nobody has taken it．Here you are．

(    )B：Thank you．  5   

     A：Three days．But you should take care of it and return it on time．

     B：Sure，I will．Bye．

Shopkeeper: S　　　　  Mrs. Green: G

S: Good morning, Mrs. Green.____1____

G: We've finished all the drinks. Could you show me those large bottles of Coca Cola?

S: ____2____

G: May I have two boxes?

S: Of course, but there aren't enough on the shelf here. Would you please wait for a minute? I'll go up stairs and get some more for you.

G: ____3____

S: Not at all. I'll be back very soon.

G: No hurry. (The shopkeeper came back)

S: ____4____

G: Not at all.

S: Here you are, Mrs. Green.

G: That's a lot for bringing them down.

S: ____5____ Do you need anything else?

G: No, thanks. Good bye.

S: Bye. Mrs. Green. (　)

A．How much do they cost?

B．Sorry to keep you waiting.

C．I'm sorry to trouble you so much.

D．It's my pleasure.

E． What can I do for you?

F． Sure. I'd be glad to.

G． Shall I send them to your home?

(補全對話)

　　A．Could you stay a little longer?

　　B．This is Jane speaking．

　　C．Good-bye!

　　D．You may speak to Chen Hua．

　　E．Are you leaving here?

　　F．I'll leave by myself．

　　G．I hope you will come to China again．

　　A:Hello! May I speak to Jane?

　　B:Yes. 1

　　A:I'd like to say good-bye to you,my friend.

　　B:Why? 2

　　A:Yes,I'm leaving for Canada.

　　B: 3

　　A:I'm afraid I can't .I'll leave at 8:30 tomorrow morning.

　　B：  4

　　A：Sure，if I have time．

　　B：Shall I see you off tomorrow．?

　　A：Thanks，but you needn't．  5

　　B：Bye and I wish you a good journey．

從下面選擇適當的句子補全對話（有一句多余）。

A．May I have the bill?

B．May I take your order?

C．Thanks for inviting me.

D．We'll take that table.

E．What kind of drink do you prefer?

F．Thank you for coming!

A：Good afternoon. Welcome to our restaurant.

B：Thank you.

A：There is a table for two over there. Is it OK with you?

B：OK. 1

A：Sit down, please. Here's the menu. （A few minutes later） 2

B：Sure. I'd like to try beef and mushrooms and vegetable soup.

A： 3

C：I'd like some lemonade and some desserts.

B：I'd like to have some wine.

A：That's all?

C：Two bowls of rice.

A：OK. It will takes about twenty minutes to prepare your dishes.

C：Mmm. How delicious! The beef and mushrooms smells nice and tastes nice, too. （Forty-five minutes later.）

B： 4

A：Let me see. ￥71.50.

B：Here you are.

A： 5 Bye!

C：Bye!

1．________　2．________　3．________　4．________　5．________

One Sunday afternoon, I went shopping at Wal-Mart . But I never thought I would have a life ­changing experience at WalMart.
Although my thoughts were only on speed, the checkout line I was standing in wasn’t moving as quickly as I wanted, and I looked towards the cashier.
There stood a man in his seventies, wearing glasses and a nice smile. I thought, well, he’s an old guy!
For the next few minutes I watched him. He greeted every customer before scanning the items. Sure, his words were the usual, “How’s it going？” But he did something different—he listened to people carefully and then he would reply to what they had said
I thought it was strange. I has grown used to people asking me how I was doing simply out of conversational habit. I could say, “I just found out I have six months to live，” and someone would reply, “Have a great day！”
But that wasn't the end.
He gave them the change, walked around the counter (柜臺), and hugged them with his right hand in an act of friendship. He looked at the customers in the eyes. “I want to thank you for shopping here today,” he told them. “You have a great day. Bye-bye.”
The smiling looks on the faces of the customers were priceless. All had been touched by his simple gesture—and in a place they never expected. They would gather their things and walk out, smiling.
Of course, he did the same to me and I got to know his name—Marty.
Who was that guy? It was as if Sam Walton (沃爾瑪的創始人)had come back from the dead and invaded this old guy’s body.
I had never walked away from that shop feeling like that.

【小題1】The underlined word “customer” mean________ in Chinese.