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請認真閱讀下列短文，根據所讀內容在文后71～80的空格里填上適當的單詞。（每空1詞）

 A great life doesn’t happen by accident．A great life is the result of arranging wisely Your time，energy，thoughts，and hard work towards what you want your life to be．A great life is the result of using what you get in a creative and thoughtful way，instead of just what comes next．Make these”secrets”to fit your own needs and style，and start creating your own great life today!

    Simplify．People don’t interpret what simplify means in a correct way．It’s not a way to

remove work from your life．When you focus on simplifying your life，you free up energy and

time for the work that you enjoy and the purpose for which you are here．

  Effort．Creating a great life requires that you make some adjustments．It may mean

re．evaluating how you spend your time，or choosing to spend your money in a different way．

It may mean looking for new ways to spend your energy．Life will reward your best effort．

  Create priorities．It’s easy to spend your days just responding to the next thing that gets

your attention，instead of intentionally using the time，energy and money you have in a way

that’s important to you．Focus on getting rid of the obstacles that get in the way of you making

sure you are honoring your priorities．

  Reserves．A great life is the result of having reserves--reserves of things，time，space，

energy，money．Reserves are important because they reduce the fear of consequences，and that

allows you to make decisions that are based on what you really want instead of what the fear

decides for you．

  Eliminate distractions．Look around at someone’s life you admire．Ask them how they did

it．Find ways to free up your mental energy for things that are more important to you．

  Thoughts．A great life is the result of controlling your thoughts so that you accept and

allow for the possibility that it actually can happen to you! People who have specific goals

look for ways to achieve them．Believing there is a solution to the same old problems you

meet with year after year is really important to creating a life that you love．

    Start．There’s the old saying everyone’s familiar with”a journey of a thousand miles

begins with a single step．”There’s no better time to start than today．Today，right now，is the

right day to start to take a step in the direction of your heart’s desires．It’s what you do

TODAY that will make a difference in your life tomorrow．

A brief introduction	A great life doesn’t happen by 71 ____________ A great life 72 __________ from arranging wisely your time energy，thoughts and hard work towards what you want your life to be A great life is the result of suing what you get in a creative and thoughtful way 73_______ than just what comes next
Seven 74 ________to a great life	When you focus on simplifying your life you 75______ energy and time to the work that you enjoy and the purpose for which you are here
It is 76______ that you should make some adjustments in order to create a great life
Focus on 77______ the obstacles that get in the way of you making sure you are honoring your priorities
Reserves are important because they reduce the fear of consequences and that allows you to make decisions 78_________ on what you really want instead of what the fear decides for you
Fin ways to devote yourself to things that are more important to you
Believing there is a solution to the same old problems you 79_______ into year after year is really important to creating a life that you love
The old saying “ a journey of a thousand miles begins with a single step” is familiar 80_______ us all It’s what you do TODAY that will make a difference in your life tomorrow

 

 

第二節  信息匹配(共5小題；每小題2分，滿分10分)

閱讀下列應用文及相關信息，并按照要求匹配信息。請在答題卡上將對應題號的相應選項字母涂黑。

Harry, Tony, Collins, Jesse和Jack 幾位同學欲提高學習成績，故針對自己的情況上網找尋適合自己的學習方法與資料。

網頁上信息:

A. Study Skills Self-help Information - Virginia Tech - Articles and self-assessment tests covering scheduling and time management, memory techniques, note-taking, reading, and setting up a good studying environment.

B. Academic Tips - Helping students manage time, take better notes, study more effectively, improve memory, take tests and handle the stresses of senior life.

C. Neuromod - Online Memory Improvement Course - It is possible to improve one's memory performance in specific areas by applying memory techniques. This site explains a number of systems ranging from simple to sophisticated. The training steps are clearly laid out and in most cases online training software is provided.

D. Studying Revising Exams - One-page summary of studying, examination, and writing techniques. A collection of articles about good study habits with how-to suggestions.

E. Learning Skills - University of Victoria - Copyrighted e-books with tips on organizing notes, reading, time and study management, exam preparation and writing, writing assignments, and study strategies.

F. Study Guides  - Collection of academic study guides. Topics include classroom and study preparations; studying, writing and reading skills; math and science skills; evaluating and using web content; and preparing for tests. Authored, maintained, and revised by Joe Landsberger.

 

現在，根據他們的實際情況，進行信息匹配。

56. Tony wants to better himself by means of taking notes, time management and so on. He also feels like solving the problem of heavy pressure in study.

57. Harry wants to improve himself through the ways of time management, memory skills etc., especially he can check himself in time and can find himself better learning surroundings..

58. Jesse will find some suggestions on how to make notes and how to do his writing homework.

59. Collins focuses on his future exams, so he would like to get some instructions for his science study and use some materials on the Net.

60. Jack hopes to train himself systematically to keep what he learns in mind a longer time.

 

High-quality customer service is preached(宣揚) by many ,but actually keeping customers happy is easier said than done.

Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen.

Store managers are often the last to hear complaints, and often find out only when their regular customers decide t frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.

“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.”

On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be disastrous to retailers.

According to the research, shoppers who purchased clothing encountered the most problems. ranked second and third were grocery and electronics customers.

The most common complaints include filled parking lots, cluttered (塞滿了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.

During peak shopping hours, some retailers solved the parking problems by getting moonlighting（業余兼職的）local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.

Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.

Most importantly, salespeople should be diplomatic and polite with angry customers.

“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”

Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.

1.Why are store managers often the last to hear complaints?

A. Most customers won’t bother to complain even if they have had unhappy experiences.

B. Customers would rather relate their unhappy experiences to people around them.

C. Few customers believe the service will be improved.

D. Customers have no easy access to store managers.

2.What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Para. 4)?

A. New customers are bound to replace old ones.

B. It is not likely the shopper can find the same products in other stores.

C. Most stores provide the same.

D. Not complaining to the manager causes the shopper some trouble too.

3.What contributes most to smoothing over issues with customers?

A. Manners of the salespeople.

B. Hiring of efficient employees.

C. Huge supply of goods for sale.

D. Design of the store layout.

4.To achieve better shopping experiences, customers are advised to _________.

A. exert pressure on stores to improve their service

B. settle their disputes with stores in a diplomatic way

C. voice their dissatisfaction to store managers directly

D. shop around and make comparisons between stores

 

The biggest problem with Bob is that he never has got a/ an ___ goal in his life.

A．abstract

B．specific

C．delicate

D．aggressive

 

Motorists who used to listen to the radio or their favorite tunes on CDs may have a new way to entertain themselves, after engineers in Japan developed a musical road surface.

A team from the Hokkaido Industrial Research Institute has built a number of“melody roads,”which use cars as tuning forks to play music as they travel.

The concept works by using grooves(凹槽).They are cut at very specific intervals in the road surface. The melody road uses the spaces between to create different notes.

Depending on how far apart the grooves are, a car moving over them will produce a series of high or low notes, and designers are able to create a distinct tune.

Paten documents for the design describe it as notches “formed in a road surface so as to play a melody without producing simple sound or rhythm and reproduce melody-like tones”.

There are three musical strips in central and northern Japan—one of which plays the tune of a Japanese pop song. Reports say the system was invented by Shizuo Shinoda. He scraped some markings into a road with a bulldozer before driving over them and found that they helped to produce all kinds of tones.

The optimal speed for melody road is 44kph,but people say it is not always easy to get the intended sound.

“You need to keep the car windows closed to hear well,”wrote one Japanese blogger.“Driving too fast will sound like playing fast forward, while driving around 12mph［20km/h］has a slow-motion effect, making you almost car-sick.”

1.According to the passage, melody roads use        to create different notes.

A．cars

B．grooves

C．spaces between intervals

D．bulldozers

2.We can learn from the passage that the highness of notes is depended on        .

A．how far the grooves are	B．how big the grooves are
C．the number of the grooves	D．the speed of the car

3.The underlined word “optimal” in the passage might mean        .

A．fastest

B．possible

C．best

D．suitable

4.In order to hear the music well, you have to        .

A．drive very fast	B．drive slowly
C．open the windows wide	D．keep the windows closed

5.What’s the best title of the passage?

A．A New Type of Music	B．Melody Roads in Japan
C．A Musical Road Surface	D．A New Invention in J