Question

（三）

第二節：書面表達（滿分25分）

假設你叫李華，學校廣播站英語節目向全校學生征求英文稿件，請根據下面提示寫一份英文投訴信件：

1．我收到你們上個月的話費單后發現有些計算錯誤，我覺得我被多收（overcharge）了兩個國際長途費用。

2．但當我打電話詢問客服部門時，接電話的女孩態度非常粗魯。一方面她總是打斷我的話，另一方面她甚至說錯誤在我。

3．我建議對這個女孩進行懲罰,另外告訴她該如何對待客戶。我希望她能向我正式道歉。

       注意：1．此投訴信應寫給電信公司（China telecom）服務經理。

       2．信的開關與結尾已給出。

       3．詞數：100左右

Dear Sir，

       I am writing to let you know the deplorable attitud of one of your staff members．        

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An early response will be appreciated．

                                                                                                                Sincerely yours，

                                                                                                                              Li Hua

Answer 1

Dear Sir，

       I am writing to let you know the deplorable attiude of one of your staff member．I received my telephone bill for the previous month from you and thought there were some errors in calculation：I had been over-charged for two overseas calls．

       However，when I called your Complaints Department，the girl who answered my phone was very rude．For one thing she jnterrupted me continually，for another she even said that it was my own fault．Need-less to say，such a way of dealing with customers is unacceptable．

       I would like to suggest that the girl in question should be disci-plined，and instructed on the proper way to deal with clients．And I hope she can make a formal apology to me．

       An early response will be appreciated．

                                                                                                                Sincerely yours，

                                                                                                                              Li Hua