Question

第二節(jié)：書(shū)面表達(dá) ( 滿分 35分)

假定你是李華，學(xué)校廣播站英語(yǔ)節(jié)目向全校學(xué)生征求英文稿件，請(qǐng)根據(jù)下面提示寫(xiě)一份英文投訴信件：

1．我收到你們上個(gè)月的話費(fèi)單后發(fā)現(xiàn)有些計(jì)算錯(cuò)誤，我覺(jué)得我被多收（overcharge）了兩個(gè)國(guó)際長(zhǎng)途費(fèi)用。

2．但當(dāng)我打電話詢(xún)問(wèn)客服部門(mén)時(shí)，接電話的女孩態(tài)度非常粗魯。一方面她總是打斷我的話，另一方面她甚至說(shuō)錯(cuò)誤在我。

3．我建議對(duì)這個(gè)女孩進(jìn)行懲罰，另個(gè)告訴她如何該如對(duì)待客戶(hù)。我希望她能向我正式道歉。

注意：

1．此投訴信應(yīng)寫(xiě)給電信公司（China telecom）服務(wù)經(jīng)理。

2．信的開(kāi)頭與結(jié)尾已給出

3．詞數(shù)：100左右

Dear Sir;

I am writing to let you know the deplorable attitude of one of your staff members.____________________________________________________________

____________________________________________________________________

____________________________________________________________________

An early response will be appreciated.

                                                                                                         Sincerely yours,

                                                                                                         Li Hua

Answer 1

One possible version：

Dear Sir,

I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation; I had been overcharged for two overseas calls.

However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that it was my own fault. Needless to say, such a way of dealing with customers is unacceptable.

I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make a formal apology to me.