Not until he retired from teaching three years ago _________ having a holiday abroad.
A. he had considered B. did he consider
C. he considered D. had he considered
科目：高中英語 來源：2014-2015學年湖北黃石第三中學高二上期中英語試卷（解析版） 題型：閱讀理解
No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.
Firstly, listen attentively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.
Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.
Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.
Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.
Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(贈券) for a free drink or movie is fine.
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.
1.What does the passage mainly talk about?
A. Effects of customer complaints on business.
B. Tips for handling complaints from customers.
C. Importance of dealing with customer complaints.
D. Several factors resulting in customer complaints.
2.The author thinks that customer complaints _____________.
A. are easy to deal with
B. are sometimes beneficial
C. can actually be avoided
D. are really quite annoying
3.The underlined word “authentic” in Paragraph 3 most probably means _______.
A. believable B. touching
C. attractive D. clever
4.According to the passage, what is the first thing you should do when facing the customer complaints?
A. Showing sincere attitude.
B. Making an honest apology.
C. Making an absolute promise.
D. Listening to the complaint impatiently.
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科目：高中英語 來源：2014-2015學年河南扶溝高級中學高一上第一次考試英語試卷（解析版） 題型：書面表達
現(xiàn)在，越來越多的學生開始意識到學習英語的重要性，但是一些學生發(fā)現(xiàn)在日常生活中很少有說英語的機會。假設你校學生會決定舉辦一次英語口語競賽,請根據以下提示，寫一則100詞左右的英語海報。
目的：提高同學們的英語口語能力
時間：12月8日下午2:00-5:00
地點：校會議室
評委：3名外教和7名外語老師
獎品：一臺筆記本電腦（獲得第一名的學生）
參賽對象：全校學生
（海報發(fā)布時間：10月8日）
參考詞匯：英語口語 oral English
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科目：高中英語 來源：2014-2015學年河南扶溝高級中學高二上第一次考試英語試卷（解析版） 題型：閱讀理解
Peter Onruang, a Hollywood businessman, has paid $310,000 to clone his best friend Wolfie, a lovely dog. He said, “Wolfie was more than just a pet to me.” Wolfie died two years ago, at the age of 15. But long before she and her sister Bubble passed away, Onruang had plans to bring them back to life. Onruang said, “I buried them at home. Each time I visit them, I say, ‘Hi, I’m making a new body for you.’”
Finally, Onruang found the South Korean biotechnology company RNL Bio, which can and will clone animals. Onruang collected his dogs’ stem cells (干細胞), and then he started a website MyFriendAgain.com, so he could earn and save the $310,000 that the cloning would cost.
The new dogs should look identical (完全相同的) to Wolfie and Bubble. When the cloning process is done, Onruang may end up with several clones of each dog. But Onruang admits he’s still not sure that they will be exactly the same.
Scientists cloned the first animal, a sheep named Dolly, in 1996 in Scotland. That project has raised ethical (倫理的) questions about where science should draw the line. Another question is whether such technique will lead to a day when humans could be cloned.
“If I had an opportunity to clone myself, I would do it readily,” Onruang said. “Because it’s me, I’m raising myself. I have already known exactly my strengths and weaknesses. This person is going to be the new and improved me, and will live the life I’ve always wanted to live.”
1.Onruang started the website MyFriendAgain.com in order to .
A. encourage more people to clone their pets
B. draw people’s attention to cloning
C. raise money to pay for the cloning
D. collect his dog’s stem cells
2.The purpose of the fourth paragraph is to tell us .
A. when and where scientists cloned the first sheep Dolly
B. people are in favor of the clone technology
C. cloning will be of great benefit to humans
D. there are arguments about the clone technology
3.What is Onruang’s attitude towards cloning humans?
A. He is enthusiastic about it.
B. He doesn’t care about it.
C. He strongly opposes it.
D. He never thinks about it.
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科目：高中英語 來源：2014-2015學年甘肅省高一上第一學段考試英語試卷（解析版） 題型：閱讀理解
How to prepare for exams? Well, it is a big question that you always ask yourself.
There is no short cut to success, which is the first thing you should remember. For this reason you have to study hard first of all. Besides, here are some tips for you.
Never fear or hate exams and be confident. Some students study well but still may be afraid of exams and due to this reason they won’t be able to get good marks. So leave all your fears behind and free your mind before starting your studies. You have to be confident and it is the most important thing for attaining victory.
Prepare a good timetable. Prepare a timetable before starting your studies. This should include all subjects, but tough subjects can be given more time while easier ones less. And remember some time shall be spared for entertainment and also there should be enough break time between each subject.
Select a proper atmosphere for studying. No need to explain this point. Can anyone study well while watching TV? So select a place where you feel comfortable and can concentrate. And importantly it is better to study early in the morning when you will have quiet surroundings and you can concentrate more.
Make notes while studying. This is a very important point. Make small notes while studying can help you remember all the points. It will work better if you use these notes for revision in the last one or two hours than you skip through pages of your textbook. It won’t take much time to go through these notes.
Write well. As we all know, the first impression is the best impression. So your handwriting affects your marks. Try to write neatly. If it is not good enough, don’t worry; if you present it in a good manner you can score more marks.
1.Which proverb can show the writer’s attitude towards our studies?
A. No pains, no gains.
B. Knowledge is power.
C. It’s never too old to learn.
D. Nothing is impossible for a willing heart.
2.Why do some students hate exams according to the passage?
A. Because they think exams are meaningless.
B. Because preparing for exams takes up most of their time.
C. Because there are too many exams at school.
D. Because they don’t have enough self-confidence.
3.Why does the writer say “No need to explain this point” in Paragraph 5?
A. Because it’s difficult to explain.
B. Because it’s easy to understand.
C. Because we need to study in silence.
D. Because a proper atmosphere can be formed anywhere.
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科目：高中英語 來源：2014-2015學年甘肅省高一上第一學段考試英語試卷（解析版） 題型：單項填空
nation uses nuclear weapons will engage the whole world in war.
A. Whichever B. Whatever
C. No matter what D. No matter which
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科目：高中英語 來源：2014-2015學年福建閩清高級中學等四校高一上期中英語試卷（解析版） 題型：閱讀理解
In most parts of the world, many students help their schools make less pollution. They join “environment clubs(俱樂部)”. In an environment club, people work together to make our environment clean.
Here are some things students often do.
No-garbage (垃圾) lunches. How much do you throw away after lunch? Environment clubs ask students to bring their lunches in bags that can be used again. Every week they will choose the classes that make the least garbage and report them to the whole school.
No-car day. On a no-car day, nobody comes to school in a car. Not the students and not the teachers! Cars give pollution to our air, so remember: walk, jump, bike and run. Use your legs! It’s lots of fun..
Turn off the water! Did you know that some toilets can waste twenty to forty cubic(立方)meters of water an hour? In a year, that would fill a small river! In environment clubs, students mend those broken toilets. We love our environment. Let’s work together to make it clean.
1.The writer wrote the passage to ask the students to ____________.
A. clean school B. make less pollution
C. join clubs D. help teachers
2.Environment clubs ask students __________.
A. to run to school every day
B. to take exercise every day
C. not to forget to take cars
D. to use lunch bags
3. After students mend toilets, they save ___________.
A. a small river B. a club
C. water in cubic meters D. a toilet
4.From the passage we know the students usually have lunch ____________.
A. at school B. in shops
C. in clubs D. at home
5. Which of the following statements is true?
A.On No-car day, only the teachers can go to school in their cars.
B.In the clubs, students usually work together to make the earth less polluted.
C.The water in the toilet can fill a river.
D.D. Students can take their lunch in paper, so they can throw it after lunch.
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科目：高中英語 來源：2014-2015學年福建閩清高級中學等四校高二上期中英語試卷（解析版） 題型：書面表達
國慶長假引發(fā)了人們對于旅游景點該不該漲價的熱議。上周你們班對此進行了一次熱烈的討論。請根據下面的討論結果完成短文。
大約90%認為不該漲價 | 10%認為可以適當漲價 |
1.旅游景點是公共資源; 2.更多的人可以享受美景; 3.漲價會增加人們的經濟負擔。 | 1.景點建設及維護費用增加; 2.避免超負荷的游客量對景點造成破壞。 |
你的觀點:…… | |
要求:1.詞數120左右,可以適當增加細節(jié),以使行文連貫;
2.詞匯:景點scenery spot;維護maintenance。
注意:開頭已給出,不計入總詞數。
Last week my class had a heated discussion about whether prices of scenery spots should be raised.The students held different opinions about it.
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科目：高中英語 來源：2014-2015學年安徽宿州市高二上期中英語試卷（解析版） 題型：單項填空
The _____ of electricity added to our difficulty repairing the bridge.
A.absence B. short
C. need D. Break
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