As you go through this book, you ________ that each of the millions of people who lived through World War II had a different experience.
A. will find B. found
C. had found D. have found
名校課堂系列答案科目：高中英語 來源：2016年高考一輪復習新人教版必修1名詞性從句（2）練習英語試卷（解析版） 題型：單項填空
____ counts is ____ all those trapped in the building have been rescued.
A. It; that B. What; because
C. What; that D. Which; because
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科目：高中英語 來源：2016年高考一輪復習新人教版必修3狀語從句練習英語試卷（解析版） 題型：單項填空
We need to get to the root of the problem______ we can solve it.
A. while B. after
C. before D. as
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科目：高中英語 來源：2016年高考一輪復習新人教版必修3 動詞時態語態（1）練習英語試卷（解析版） 題型：單項填空
I wasn't able to hide my eagerness when I ________, "What do you wish me to do now?"
A. ask B. have asked
C. am asking D. asked
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科目：高中英語 來源：2016年高考一輪復習新人教版必修3 動詞時態語態（1）練習英語試卷（解析版） 題型：單項填空
Mary really hard on his book and thinks he’ll have finished it by Friday.
A. worked B. has been working
C. had worked D. has worked
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科目：高中英語 來源：2016年高考一輪復習新人教版必修3 動詞時態語態（1）練習英語試卷（解析版） 題型：單項填空
I had a strong desire to reach in and play with the toy, but ________ thankfully by the shop window.
A. am held back B. held back
C． hold back D． was held back
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科目：高中英語 來源：2016年高考一輪復習新人教版必修2語法專題復習 特殊句式練習英語試卷（解析版） 題型：單項填空
It was announced that only when the terrible disease was under control _______ to return to their homes.
A. the residents would decide
B. would the residents decide
C. would the residents be decided
D. the residents would be decided
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科目：高中英語 來源：2016年高考一輪復習新人教版必修2語法專題復習 特殊句式練習英語試卷（解析版） 題型：單項填空
Just in front of our house____with a history of l,000 years.
A. does a tall tree stand B. stands a tall tree
C. a tall tree is standing D. atall tree stands
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科目：高中英語 來源：2016年一輪復習人教版必修2Unit4英語試卷二（解析版） 題型：閱讀理解
閱讀下列短文，從每題所給的A、B、C和D項中，選出最佳選項，并在答題卡上將該項涂黑。
When people find out that the product they bought is unsatisfying or in some other way does not live up to the manufacturer’s claims , the first step is to present the warranty , or any other records which might help , at the store of purchase . In most cases , this action will produce results . However , if it does not , there are various means the consumer may use to gain satisfaction . A simple and common method used by many consumers is to complain directly to the store manager . In general , the “ higher up ” his or her complaint , the faster he or she can expect it to be settled . In such a case , it is usually settled in the consumer’s favor , assuming he or she has a just claim . Consumers should complain in person whenever possible , but if they cannot get to the place of purchase , it is acceptable to phone or write the complaint in a letter .
Complaining is usually most effective when it is done politely but firmly , and especially when the consumer can demonstrate what is wrong with the item in question . If this cannot be done , the consumer will succeed best by presenting specific information as to what is wrong , rather than by making general statements . For example , “ The left speaker does not work at all and the sound coming out of the right one is unclear ” is better than “ This stereo does not work . ” The store manager may advise the consumer to write to be manufacturer . If so , the consumer should do this , stating the complaint as politely and firmly as possible . If a polite complaint does not achieve the desired result , the consumer can go to a step further . She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer’s rights .
1.When people find that their purchase is unsatisfying , the first thing they should do is to __________ .
A. complain personally to the manager
B. threaten to take the seller to court
C. write a firm letter of complaint to the store of purchase
D. show some written proof of the purchase to the store
2.How can a consumer make his or her complaint more effective , according to the passage ?
A. Make polite and general statements about the problem .
B. Threaten to take the seller to court .
C. Explain exactly what is wrong with the item .
D. Avoid having direct contact with the store manager .
3.What’s the best title of this passage ?
A. How to settle a consumer’s complaint
B. How to make an effective complaint
C. How to avoid buying a faulty item
D. How to deal with complaints
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