Question

【題目】假定你是高三學生李華。“雙十一”當天，你在網上買了一雙鞋，打算送給媽媽作為生日禮物。但是今天早晨你才收到貨，并且發現鞋子存在些問題。請你就此給客服寫一封郵件進行投訴。要點如下：

1、介紹購物情況；

2、反映存在的問題；

3、提出解決方案。

注意：1.詞數100左右；

2.可以適當增加細節，以使行文連貫。

3.“雙十一”Double Eleven

Dear Sir/Madam,

I am one of your customers.

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Li Hua

Answer 1

【答案】Dear sir/madam,

I am one of your customers. I’m writing to express my dissatisfaction regarding my recent purchase experience.

On “Double Eleven”, I bought a pair of shoes for my mother’s birthday on your website, but I didn’t receive them until this morning. However, much to my disappointment, what I found in the box was a pair of black shoes instead of the brown ones I ordered. What’s worse, there are some scratches on the shoes.

I’m so sorry to have received such poor service. I request that you either return my money or deliver a pair of brown shoes to me. And I would like to be keep informed how you deal with my complaint.

Please reply to me at your earliest convenience.

Yours

Li Hua

【解析】高三學生李華“雙十一”當天，在網上買了一雙鞋，打算送給媽媽作為生日禮物。但是今天早晨才收到貨，并且發現鞋子存在些問題。請就此給客服寫一封郵件進行投訴。文章主要分三部分：1、先說明寫信目的和介紹購物情況；2、反映商品存在的問題；3、提出解決方案。時態會涉及到現在時和過去時，人稱以第一人稱來寫。

寫作時要注意要點全面，觀點明確，態度誠懇。還要注意高級詞匯和句型的運用，如不定式to express my dissatisfaction表目的，主語從句what I found in the box，定語從句I ordered

賓語從句that you either return my money or deliver a pair of brown shoes to me.和how you deal with my complaint.詞語regarding, to my disappointment, keep informed, deal with等。