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1.A lightning is the flash of light which o________ during a thunderstorm.
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8. _________ hard you try, it is difficult to lose weight without cutting down the amount you eat.
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Every hour spent outdoors each week can reduce a child's chance of becoming short-sighted by two per cent. Children who are short-sighted spend an average of 3. 7 fewer hours a week outside compared with those who have normal vision, a study has found.
Short-sightedness runs in families and has also been linked to a host of factors. They include the amount of time spent focusing on near objects and levels Gf physical activity. But simply spending time out of the house may be enough to protect the eyesight. Being outdoors can reduce the amount of time that children spend in reading or playing computer games, researchers said.
Between 15 and 20 per cent of British people are short-sighted, but the problem is much more serious in parts of East Asia. There, as much as 80 per cent of the population is short-sighted. One ?tudy compared children living in different countries. It found that those in Australia had better vision on average than people of the same age in China and Singapore. The Australian group read and achieved as much as those in other countries, but they were found to spend more time outdoors.
Dr Sherwin, one of the researchers who did the study, said the benefit from being outdoors could be linked to increased UV radiation(紫外線輻射）.Short?sightedness is caused by having longer eyes and some studies have shown that some chemicals affected by UV rays may control the length of the eye. A lack of sunlight could make such chemicals grow too much, he explained.
He said, "It could be caused by not enough UV radiation, and it could also be caused by spending less time looking into the distance or not enough physical activity.”
1. What is the main idea of the passage?
A. Children's short-sightedness can be cured.
B. There are several causes of children's short?sightedness.
C. Spending more time outdoors can lead to better eyesight.
D. Children who spend more time outdoors are much healthier.
2.What does the underlined word "They" in Paragraph 2 refer to?
A. Near objects,
B. Levels of physical activity.
C. Families which have short-sightedness.
D. Some factors linked to short-sightedness.
3. According to Paragraph 3， in the study children in Australia .
A. achieved less
B. had poorer eyesight
C. stayed outdoors more
D. spent less time reading
4. Which of the following is NOT mentioned by Dr Sherwin as a cause of short-sightedness?
A. Receiving too Utile UV radiation.
B. Not taking part in enough physical activities.
C. Spending little time looking into the di.stance.
D. Not eating enough food that is good for our eye?sight.
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No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints (投訴)can be a great source of information for organizations to make corrections as well as further improvements. 9
1. You should listen actively to what the customer has to say by keeping comfortable eye contact. 10
2. 11 It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer
that you've accepted the responsibility and provide him with choices or otherwise make sure you'll do something about his complaint.
3. Talk with the customer and discover the best means to solve his problem. 12 In this case it's im?portant to let your customer know an estimation(估計) of how long it'll take to take action on his complaint.
4. A simple "thank you" is one way to let the cus?tomer know you appreciate the time and effort he has taken to inform you about a problem with your company's service or products that you need to know about.
5. Create a procedure for recording different types of customer complaints. 13
A. Listen to your customer's complaints and you can improve your service.
B. There will be times when you'll be unable to solve the issue immediately.
C. When receiving a complaint, you should apologize for the failure the customer has identified.
D. They are a valuable source of information to deter?mine various root causes that need to be addressed with?in your company.
E. So it's important to learn to deal with customer com?plaints effectively.
F. Don't feel ashamed of the failure in your service or products.
G. You should also show your customer that you do un?derstand him.
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3.If you keep driving your car like that, you'll_________________________ (結束)in hospital sooner or later.
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9.At first he refused to accept any responsibility but he ended up _________________(apology).
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11. On hearing the news that her lost daughter __________________________ (find)
the excited mother burst into tears.
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2.At the end of the football game, players traditionally exchange shirts _____ each other.
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