Good phone manners are important both at work and at home. If you want to leave a good impression, talking in a polite way is always the most important thing to do. Here are some common practices that will make you sound polite.
When you answer the phone
Most companies and people would like to answer the phone by saying “You’ve reached the John Smith Company” or “Hello, this is John Smith” when they pick up the phone. Unless you are asked to answer the phone in a special way, choose a way that’s comfortable for you and polite to others. Just remember not to make the person on the other end feel uncomfortable.
If you need to take messages
If you answer for someone who is busy or for someone who is not around, you should always offer to take a message. This can be as simple as saying “I’m sorry. He’s busy at the moment. May I take a message?” If the person who is calling asks you to help out instead, but you don’t know how to solve the problem, it is always polite to say, “I’m sorry I don’t know, but I’d be happy to pass the message on to John.”
If you have to interrupt others
If you need to use the phone or talk to someone who is on the phone, you should wait until he finishes his phone conversation. However, if it’s so urgent that you can’t wait anymore, you can say “Excuse me, may I talk to you for a second?” or “I’m sorry, but I need to make an urgent call. Do you mind if I use the phone?”
1. From the passage we can learn that ______________ is the most important thing to leave a good impression when talking on the phone.
A. speaking slowly B. giving as much information as possible
C. speaking politely D. making yourself feel comfortable
2. When answering the phone, most companies like to _____________ as soon as they pick up the phone.
A. let the caller know who he or she has reached B. ask the caller’s name
C. wait for the caller to introduce himself or herself D. ask what the caller is calling for
3. The underlined word “urgent” means “_________________”.
A. making you feel proud B. very strange
C. very difficult D. needing to be done at once
4. The passage is written mainly to __________________.
A. teach some good communication skills B. teach some good phone manners
C. show the importance of good phone manners D. tell people good manners are important
初中暑期銜接系列答案科目：高中英語 來源：2015屆山東省濟寧市高一上學期期末模擬英語試卷（解析版） 題型：信息匹配
根據短文內容，從短文后的七個選項中選出能填入空白處的最佳選項。選項中有兩項為多余選項。
For several years, Americans have enjoyed teleshopping — watching TV and buying things by phone. __1__ In a number of European countries, people can turn on their TVs and shop for clothes, jewelry, food, toys, and many other things.__2__ For example, the biggest Swedish company sells different kinds of things on TV in 15 European countries, and in one year it made $100 million. In France there are two teleshopping channels, and the French spend about $20 million a year to buy things through those channels.
In Germany, until last year teleshopping was only possible on one channel for 1 hour every day. Then the government allowed more teleshopping. Other channels can open for tele-business, including the largest American teleshopping company and a 24-hour teleshopping company. __3__
Some people like teleshopping because it allows them to do their shopping without leaving their homes. With all the problems of traffic in the cities, this is an important reason, but at the same time, other Europeans do not like this new way of shopping. __4__ Many Europeans usually worry about the quality of the things for sale on TV. Good quality is important to them, and they believe they cannot be sure about the quality of the things on TV.__5__ They will have to be more careful about the quality of the things they sell. They will also have to work harder to sell things that the buyers cannot touch or see in person.
A．The need for high quality means that European teleshopping companies will have to be different from the American companies.
B．Teleshopping is popular among people.
C．German teleshopping business is controlled by American.
D．Now teleshopping is starting in Europe.
E. They call teleshopping “Junk on the air”.
F. Teleshopping is becoming popular in Sweden.
G. German businesses are hoping this new teleshopping will help them sell more things.
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科目：高中英語 來源：2012屆度山東省高三9月月考英語題 題型：閱讀理解
Winners Club
You choose to be a winner!
The Winners Club is a bank account specially designed for teenagers. It has been made to help you better manage your money. The Winners Club is a transaction account (交易賬戶) where you receive a key – card so you can get to your money 24/7 – that’s 24 hours a day, 7 days a week!
It’s a club with impressive features for teenagers:
●No account keeping fees!
You’re no millionaire so we don’t expect you to pay large fees. In fact, there are no account keeping or transaction fees!
●Excellent interest rates!
You want your money to grow. The Winners Club has a good rate of interest which gets even better if you make at least two deposits (儲蓄) without taking them out in a month.
●Convenient
Teenagers are busy – we get that. You may never need to come to a bank at all. With the Winners Club you can choose to use handy tellers and to bank from home using the phone and the Internet … You can have money directly deposited into your Winners Club account. This could be your pocket money or your pay from your part – time job!
●Mega magazine included
Along with your regular report, you will receive a FREE magazine full of good ideas to make even more of your money. There are also fantastic offers and competitions only for Winners Club members.
The Winners Club is a great choice for teenagers. And it is so easy to join. Simply fill in an application form. You will have to get permission from your parent or guardian (so we can organize that cool key – card) but it is easy. We can’t want to hear from you. It’s the best way to choose to be a winner!
1.The Winners Club is a bank account intended for .
A. parents B. teenagers C. winners D. adults
2.Which of the following is TRUE about the Winners Club?
A. Special gifts are ready for parents.
B. The bank opens only on work days.
C. Services are convenient for its members.
D. Fees are necessary for the account keeping.
3.The Winners Club provides magazines which .
A. encourage spending
B. are free to all teenagers
C. are full of adventure stories
D. help to make more of your money
4.If you want to be a member of the Club, you must .
A. be an Internet user
B. be permitted by your parent
C. have a big sum of money
D. be in your twenties
5. What is the purpose of this text?
A. To set up a club.
B. To provided part – time jobs.
C. To organize key – cards.
D. To introduce a new banking service.
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科目：高中英語 來源：2010年江西省高一下學期第一次月考英語卷 題型：閱讀理解
Everyone knows what a needle is. Of course there are needles and needles: Needles for sewing machines, needles for injection(注射), you name it. But few people think of the wonder : a needle works in the hands of those who practice acupuncture(針刺療法).
During the past ten years or so, I have been suffering from terrible headache. It seems to be getting from bad to worse these days . Last night I got a sudden pain in my head. It was so terrible that I could hardly bear(忍受)it. Although I swallowed all kinds of pain-killers(止痛藥), I didn’t feel any better, It seemed that there was nothing I could do but phone for a doctor.
One of our neighbours happened to be with us. He was not a doctor, but he timidly(膽怯地) offered his help, saying “Do you mind if I tried acupuncture on you? These needles may possibly do you some good.” I agreed. In a moment, he had taken out a few needles from his purse. Without a moment’s delay, he fixed a few needles into the skin on my head here and there, Before long, I felt thoroughly relieved(緩解疼痛).
Just then, the doctor sped through my house and said, “Where is our patient?”
“Sorry, Doctor, You are too late, It’s killed!” I answered in delight.
It’s miracle , isn’t it?
1.The underlined phrase from bad to worse in the second paragraph refers to the man’s .
A. character B. life C. headache D. health
2.Which of the following statements is NOT true according to the passage?
A. the neighbour fixed needles on his own head
B. The neighbour is a kind-hearted person.
C. The man’s pain was killed before the doctor arrived
D. Soon after the acupuncture, the man was completely recovered.
3.The sentences” You are too late. It’s killed .” mean that .
A. the pain was killed because the doctor came late
B. the man was killed because the doctor came too late
C. before the doctor came the man’s headache was already cured
D. it was too late and the man had gone away
4.The passage tells us that .
A. everyone knows that acupuncture is a miracle
B. the neighbour wanted to use acupuncture on every patient
C. the effect of acupuncture on the man was unbelievable
D. the patient did not believe in acupuncture
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科目：高中英語 來源：2010屆貴州省高三下學期3月月考英語試題 題型：閱讀理解
Dog walkers provide a 20 to 60-minute daily walk for a client’s（客戶）dog, making sure the dog answers the call of nature and gets proper exercise. They often walk more than one dog at a time. Some walkers work for dog-walking services, especially when starting out. Others have their own businesses, and build by word of mouth and advertising. Dog walkers often work part-time, and some provide other services like pet sitting or transporting.
In N.Y.C., dog walkers usually earn about $25 an hour. If you work for a dog-walking business, you may earn less-if you are on your own dealing with several dogs at the same time, it may be more.
What do you have to do to be a dog walker?
First, have a real love of dogs, and have a good knowledge of how to get on with dogs. Try calling dog-walking services to find out about openings. If you’re on your own, you’ll need to network and market yourself. You might advertise your services in pet offices, grooming businesses, or neighborhood papers. You will need business cards and a mobile phone, and have good references and a clean background. You’ll also have to deal with taxes and insurance. You should be physically fit, friendly, neatly dressed and extremely dependable. Many dog walkers are bonded（被擔保的）and insured, and this is a definite selling point to clients.
Of course, you will be cleaning up dog waste! You will also be outside in all kinds of weather. You may have to deal with dogs that don’t like each other ,and difficult owners. It’s also an up and down kind of business-clients can come and go.
For pet lovers, spending the workday with dogs instead of navigating office politics is its own reward! You are your own boss-you can dress casually, your doggy clients will love you unconditionally, and you’ll get some great exercise!
71. By writing the passage the writer tries to .
A. introduce you to a job B. enrich your knowledge about pets
C. advertise for a business D. tell you more about life in New York
72. The passage offers no information about how to as a dog walker.
A. find a client B. train a dog
C. get prepared D. make more money
73. One who wants to may find the passage helpful.
A. take up a weekend job B. keep a good pet dog
C. make money in his daily spare time D. be a part-time office worker
74. The last paragraph but one (beginning with “Of course”) is meant to tell you .
A. what dog-walking is like B. why dog-walking is worth trying
C. the unknown part of dog-walking D. the bad side of dog-walking
75. What does the underlined word casually in the last paragraph possibly mean?
A. as you like B. like a boss
C. in a dog-friendly way D. in nice clothes
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