請先閱讀下面短文，掌握其大意，然后從方框內所給的詞中選出最恰當的10個，并將答案填寫到答題卷的相應位置。每個詞限用一次。（每小題1分）
Deal with conflict
Losing friends is about as easy as making friends if you don’t know how to deal with anger and conflict .Conflict is part if everyone’s __小題1:____.It will show up at school , at work and at home .It’s Ok to feel angry ,annoyed or sad. These feelings are __小題2:___,but different people deal with ___小題3:______in different ways .Some people shout, call people names ,or even hit the person who has __小題4:____them .Others do their best to keep away from disagreements but very few deal with conflict ___小題5:________.
Dealing with conflict is a step by step progress._____ 小題6:______you start discussing the problem ,calm down ,count to 10 and imagine a relaxing ___小題7:______.Then ,say what is really bothering you ,but watch how you express yourself .Don’t complain .Share ___小題8:___you feel by using “I “ For example ,don’t say “You are always ordering me to do this or to do that ,”but “I feel sad___小題9:__you don’t pay attention to what I think .
You want people to ____小題10:_____your opinion so make sure you practice what you want to say .Listen carefully to the other person and accept that he or she might see the problem in a different way .Be open-minded and willing to say sorry .
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